Epsagon is a technology company specializing in applied observability for modern applications. It serves clients ranging from global cloud communications providers like Vonage to logistics companies such as Bastian Solutions. Operating in the software-as-a-service (SaaS) market, Epsagon offers a platform that automates the detection, troubleshooting, and resolution of issues within complex microservice environments. The business model is subscription-based, with clients paying for access to its platform, which includes features like automated instrumentation, tracing, and unique payload visibility. This allows companies to correlate data across metrics, logs, traces, and payloads, significantly reducing mean time to resolution (MTTR) and improving overall customer experience. Epsagon generates revenue through tiered subscription plans, offering a 14-day free trial to attract new customers. The platform's lightweight agent SDK ensures quick setup and easy scalability without the need for extensive training or manual coding.

Keywords: applied observability, microservice environments, automated instrumentation, tracing, payload visibility, SaaS, MTTR reduction, cloud communications, IoT supply chain, troubleshooting automation.