Karuna Health operates in the healthcare technology sector, providing a HIPAA-compliant communication platform designed to enhance patient engagement and streamline care team collaboration. The platform integrates with Electronic Health Records (EHR) to record and transcribe calls, capture encounter details, and automatically document communication. Karuna Health primarily serves healthcare providers, including community-based case management agencies and organizations like Operation Access, which cater to low-income and uninsured populations. The business model revolves around offering a subscription-based service to healthcare providers, enabling them to scale their operations while maintaining high-quality patient relationships. Revenue is generated through subscription fees and potentially through additional services like advanced analytics and custom integrations.

Key features include automated outreach campaigns that intelligently engage patients based on key events in the EHR or on recurring schedules, ensuring regulatory compliance. The platform supports both manual and automated messaging within the same conversation thread, allowing care teams to seamlessly join and manage patient interactions. Karuna Health's mobile app, available on the App Store and Google Play, ensures that care teams can continue HIPAA-compliant communication in the field, making it a versatile tool for modern healthcare needs.

Keywords: HIPAA-compliant, EHR integration, patient engagement, care team collaboration, automated outreach, healthcare technology, subscription-based, mobile app, community health, patient communication.