ufirst operates in the Customer Journey Management sector, providing CPaaS (Communications Platform as a Service) solutions to medium-large and large facilities. These facilities are often complex and dynamic, requiring efficient management of customer flows. ufirst's suite of digital tools helps businesses manage queues, appointments, and workflows, thereby improving customer experience and staff productivity. The company serves clients in various regions, including the United Kingdom, India, and South America. ufirst's business model revolves around offering a subscription-based service that allows clients to digitize their customer service operations. This includes virtual appointment systems, remote consulting, and comprehensive workflow management. By leveraging technology, ufirst enables businesses to offer a fully digitized, easily accessible service that enhances customer satisfaction and loyalty. The platform also supports marketing actions based on real user needs, ensuring a personalized and immersive customer experience.

Keywords: CPaaS, queue management, appointment scheduling, workflow optimization, digital customer service, virtual appointments, customer experience, productivity, medium-large facilities, omni-channel.